Processing times are 3-5 business days. Day 1 starts the day after your order is received. Majority of orders will process and ship within 1-3 business days. ***Business days DOES NOT include holidays and weekends***

Always allow one extra business day for processing after a holiday or a sale. ***For international orders we DO NOT cover custom fees and they are not included in our shipping cost***

 

Questions regarding orders must be sent via Orangeorchid.shop “Contact Us” page.

 

If a package is returned to Orange Orchid Candle Co. due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Orange Orchid Candle Co. is NOT responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

 

Orange Orchid Candle Co. is NOT responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Orange Orchid Candle Co. will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

 

WE USE STANDARD SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.