Thank you for your purchase with us at Orangeorchid.shop. While we are more than happy to help find a more than fair solution if you experience any issues with your order, however as it turns out we are not able to exchange or accept used candles. Cancellations or changes can be made to your order after the order has been placed, as long as requests are processed before the order has been shipped. We DO NOT offer refunds after the order has been placed due to the nature of the product.